You may access parts of Tutelage for free, and other services and products require payment of subscription fees. This Payment Policy is incorporated into the Tutelage Term of Service, and applies to users who have purchased a Tutelage subscription plan to access Tutelage guidance platform online or through a mobile application, and to individuals whose payment details have been used to purchase the Tutelage services.
We offer many different types of individual plans, gift plans, and friends and family
plans, and the specific pricing terms applicable to your account may vary depending on
promotions, the type of subscription and the term you select at the time of purchase (e.g.,
monthly, yearly, two-year, or lifetime). In addition, some of our subscription plans renew
automatically, as described in more detail below. If you have questions regarding your
plan following your purchase, please refer to your Account page and the confirmation
email sent to you after your purchase.
Both our mobile and online subscription plans are billed in one payment for the term. This means, for example, that if you purchase a monthly plan, you will be charged for the full month’s payment each month; if you purchase a yearly plan or two-year plan, you will be charged for the entire year or two-year term at one time; and if you purchase a lifetime plan, you will be charged for the entire lifetime plan amount at one time. Please note that we may use a third-party payment processor to facilitate your payments.
Tutelage subscriptions made online at www.asktutelage.com except the monthly plan
(e.g., yearly, two-year, and lifetime plans) offer a 30 day, 100% money back guarantee.
You may receive a refund by contacting our Customer Service team within 30 days of
your purchase. After that 30 day window, we will not provide a refund. We do not
prorate refunds or offer partial refunds, and we do not offer refunds for monthly
All Tutelage subscriptions made online at www.asktutelage.com, except gifts, renew
automatically using the payment details on file for your account. If you purchase a
subscription with automatic renewal, you acknowledge and agree that we are authorized
to use the payment information on file for the renewal fee.
The date that your subscription will automatically renew is provided on your Account page and in the payment confirmation email sent after your initial purchase. You may cancel automatic renewal at any time before that date through your Account page or by contacting our Customer Service Team. This will stop future subscription charges from accruing to your account. For annual and two-year subscriptions, we will refund renewal payments if you contacting our Customer Service Team within 30 days after each renewal occurs. We do not offer refunds for renewal payments for monthly subscriptions.
If you signed up with a promotion, your renewal rate may be higher than your initial rate. Please refer to your Account page or the confirmation email sent after your initial purchase to review details about the renewal amount and the date of the next renewal.
Our prices may change in the future. If the pricing for your subscription does change, we
will notify you, and provide you an opportunity to change your subscription, before
applying those changes to your account or charging your payment details in connection
with an automatic renewal.
By providing payment information to us, you agree that the payment information is valid
and (1) in your name or (2) in the name of an individual who has authorized you to use
their payment information for your subscription purchase.
If you provide someone else’s payment information, you agree that we may refund payment to that person if they so request and if the account is eligible for a refund under this Payment Policy. This may cause interruption to or termination of your service.